Support & Resources
We’re here to help 24/7 with expert support and comprehensive resources
Phone Support
1-800-SIPLINK
Available 24/7 for urgent issues
Email Support
support@siplink.ca
Response within 2 hours
Frequently Asked Questions
First, check whether the issue affects all devices or just one. If possible, restart your computer and check that your network equipment is powered on. If the problem continues, contact SIPLink Support and we can help determine whether the issue is with your local network or your Internet connection.
Check that your phone has power and that the network cable is securely connected. If other phones are working normally, the issue may be isolated to that device. If multiple phones are affected, contact SIPLink Support so we can investigate the connection.
Your Internet connection and VoIP phone service work together, so a network equipment or connectivity issue can sometimes affect phone service. If your Internet is working but your phones are not, contact us before making changes to your network equipment.
Make sure the phone is powered on and connected to the network. If it still has no dial tone, contact SIPLink Support. We can check the phone’s connection and service status remotely where possible.
VoIP call quality can be affected by Internet connectivity, network congestion, Wi-Fi, or local network equipment. SIPLink can help determine whether the problem is with the SIPLink service or something within your local network.
Yes. We can help identify whether an issue is related to your SIPLink Internet or VoIP service. For problems involving your internal network, Wi-Fi, computers, switches, routers, and other equipment, our sister company, Nu-Dawn IT Solutions, can provide additional IT support.
The more information you can provide, the faster we can troubleshoot the issue. Please let us know:
- Which service is affected — Internet, phone, or SMS
- Which users or devices are affected
- When the problem started
- Whether the problem is intermittent or constant
- Any error messages you are seeing
Contact SIPLink Sales or Support with your requirements. We can help with new numbers, additional extensions, number changes, and other VoIP service modifications.
In many cases, yes. SIPLink can arrange to port eligible existing phone numbers to our service. The process requires authorization and coordination with your existing provider.
Contact SIPLink Support as soon as you notice the problem. If the issue appears to affect multiple users or locations, let us know that as well. This helps us determine the scope of the problem quickly.
We can help determine whether a Wi-Fi problem is affecting your SIPLink service. For Wi-Fi design, coverage, security, and ongoing network management, Nu-Dawn IT Solutions can provide a more comprehensive solution.
Not every support request is an outage. We can assist with service-related questions, troubleshooting, configuration, and changes to your SIPLink services. If you need broader IT assistance, we can also connect you with our Nu-Dawn IT Solutions team.
For questions about invoices, payments, service changes, or account information, contact the SIPLink team and we’ll direct your request to the appropriate person.